Terms & Conditions

Welcome to [Website Name]. These Terms & Conditions explain the rules and responsibilities that apply when parents, guardians and learners use our educational services.

Last Updated: 10 Sep 2026

1. Acceptance of Terms

By accessing or using [Website Name], including our website, counselling services, assessments, courses, classes, learning materials and related services, you agree to be bound by these Terms & Conditions.

If you are a parent or legal guardian registering a child, you confirm that you have the legal authority to provide consent for the child to use our services.

Important: Our platform is designed for learners between approximately 3 and 15 years of age. Registration, payment and consent should be completed by a parent or legal guardian.

2. Eligibility & Parent/Guardian Consent

Our educational programs are intended for learners generally between the ages of 3 and 15.

Children should not independently create paid accounts, make payments or enter contractual arrangements on the platform. Parents or legal guardians are responsible for registration, payment and supervision where appropriate.

By registering a learner, the parent or guardian confirms that the information provided is accurate and that they have permission to register the learner.

3. Our Learning Journey

Our service may involve the following journey:

Counselling Understanding the learner's needs, interests and learning goals.

Assessment Evaluating relevant skills, interests or learning readiness.

Course Selection Selecting a suitable educational program based on available options.

Batch Selection Choosing an available class schedule or batch.

Payment Completing the applicable payment through the available payment method.

Enrollment Receiving confirmation and access to the selected learning program.

4. Counselling & Assessment

Counselling and assessment services are intended to help parents and learners understand suitable learning options.

Assessment results are educational guidance and should not be interpreted as a medical, psychological, clinical or professional diagnosis unless explicitly stated otherwise.

Course recommendations may be based on the information provided by the parent/guardian, assessment responses, learner interests and available programs.

Assessment or counselling does not guarantee a specific academic, career or learning outcome.

5. Courses & Batch Selection

Course descriptions, schedules, instructors, duration, class format and other program details may vary from course to course.

Batch Availability

Batch selection is subject to availability. A selected batch may not be considered confirmed until the required payment and enrollment process has been successfully completed.

Schedule Changes

We may occasionally change class schedules, instructors, batch timings or course arrangements due to operational requirements. Where reasonably possible, we will notify the parent/guardian of material changes.

6. Payment Terms

Fees applicable to a course or program will be displayed before payment is completed.

By completing a payment, the parent/guardian authorizes the purchase of the selected service.

Payments must be made through the payment methods supported by our platform.
The parent/guardian is responsible for providing accurate billing and payment information.
Additional transaction charges, taxes or payment gateway fees may apply where applicable.
Enrollment is subject to successful payment verification.

7. Enrollment & Access

After successful payment and verification, the learner may receive enrollment confirmation and access to the relevant course, batch or learning materials.

Access credentials or enrollment information must not be shared with another person unless expressly permitted by us.

We reserve the right to suspend or restrict access where there is evidence of unauthorized account sharing, misuse or violation of these Terms.

8. Cancellation & Refund Policy

Refund and cancellation eligibility depends on the specific course, batch and purchase terms displayed at the time of enrollment.

Before Course Starts

Where applicable, a cancellation request submitted before the applicable deadline may qualify for a refund, subject to our stated refund rules and any applicable deductions.

After Course Starts

Refunds after the course or batch has started may be limited or unavailable depending on the applicable program terms.

Payment Issues

If a payment has been deducted but enrollment was not successfully completed, the parent/guardian should contact our support team with the relevant transaction information.

9. Parent/Guardian Responsibilities

Parents and guardians are responsible for:

Providing accurate learner information.
Providing appropriate parental consent.
Ensuring the learner attends scheduled sessions.
Helping the learner maintain appropriate access to classes.
Keeping account credentials secure.
Communicating relevant learning requirements to us.
Ensuring that the learner uses the platform appropriately.

10. Learning Content & Intellectual Property

All course materials, videos, documents, worksheets, graphics, designs, software, logos, trademarks and educational content provided by [Website Name] are protected by applicable intellectual property laws.

Course materials are provided for personal educational use only.

Materials may not be copied or commercially redistributed without permission.
Course videos or recordings may not be uploaded to public platforms.
Account access may not be resold or shared.
Our branding, logos and proprietary materials may not be used without written permission.

11. Acceptable Use & User Conduct

Users must use our platform and services responsibly and respectfully.

Users must not:

Attempt to access another user's account.
Interfere with the operation of the platform.
Upload harmful, illegal or malicious content.
Record or distribute classes without permission.
Harass instructors, staff or other learners.
Use our educational content for unauthorized commercial purposes.

We may suspend or terminate access where necessary to protect learners, staff, instructors, other users or the integrity of the platform.

12. Privacy & Children's Data

We take the privacy and safety of children seriously. Information relating to a learner may be collected and processed for purposes such as registration, counselling, assessment, course administration, communication, payment processing and educational service delivery.

Parents or legal guardians should review our Privacy Policy for details about what information we collect, why we collect it, how it is used, how it is protected and when it may be shared.

Parent/Guardian Notice: Where required by applicable law, we will seek appropriate parental or guardian consent before collecting or processing children's personal information.

We do not intend to use children's personal information for purposes unrelated to providing or improving our educational services without an appropriate legal basis or consent where required.

13. Disclaimer & Limitation of Liability

We aim to provide high-quality educational services, but we do not guarantee that every learner will achieve a particular academic, skill-based or other outcome.

Learning outcomes can depend on many factors including learner participation, attendance, practice, age, individual ability and support from parents or guardians.

To the extent permitted by applicable law, [Website Name] will not be responsible for losses arising from events outside our reasonable control, including internet outages, third-party service failures, technical issues, natural events or other force majeure circumstances.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, technology, operational practices or applicable legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Continued use of our services after an update may constitute acceptance of the revised Terms, subject to applicable law.

15. Contact Us

If you have questions about these Terms, enrollment, payment, refund or your child's learning experience, please contact us.